Shipping policy

Last updated: June 2026

At Somnolo, we are committed to helping people everywhere, safely and efficiently. Please read the information below carefully to understand how we handle shipping for all orders.

📦 Order Processing

Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays).

Once your order has shipped, you will receive an email with tracking information.

Any additional delays will be clearly indicated on the product page.

🚚 Destinations & Delivery Times

We ship worldwide, including to:

🇨🇦 Canada
🇺🇸 United States
🌎 Most international destinations

Region	Estimated Delivery Time	Shipping Cost
Canada 🇨🇦	7 to 14 business days	Calculated at checkout
United States 🇺🇸	7 to 14 business days	Calculated at checkout
International 🌍	7 to 20 business days	Calculated at checkout

Note: Delivery times are estimates and may vary depending on your location, carrier delays, customs clearance, or local holidays.

✈️ International Shipping Information

Shipping costs are calculated at checkout based on destination and package weight.

Orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient.

We are not responsible for delays caused by customs.

❌ Incorrect or Undeliverable Addresses

Please double-check your shipping address before placing your order. If a package is returned due to an incorrect or incomplete address, initial shipping costs will not be refunded, and additional shipping fees will be required for re-delivery.

📦 Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 48 hours at info.somnolo@gmail.com, including your order number and supporting photos (if applicable). We will investigate and work with the carrier to resolve the issue promptly.

📩 Need Help?

For any shipping questions or special requests, contact us:
Email: info.somnolo@gmail.com
Website: Somnolo.com